Refund policy
Happy Travel SIM is operated by S AND L TELECOMMUNICATION ENTERPRISE (Reg. No. 200903152519 / IP0305700-U), Ipoh, Malaysia. This policy covers eSIMs and physical SIM cards bought on happytravelsim.com.
1. eSIM (digital product)
- An eSIM is delivered as a QR code by email. There is no physical item to return.
- Before you buy, check that your phone supports eSIM and is carrier-unlocked: dial *#06# — if you see an EID, your phone supports eSIM.
- Change of mind: once the QR code has been sent, it cannot be refunded.
- Technical fault: contact us first so we can troubleshoot. Please do not delete the eSIM — it can only be installed once. If our support team confirms a fault that cannot be fixed, you can request a refund review. Approval is not automatic.
- Malaysia Tourist eSIM (booked by arrival date): you can change your arrival date with the link in your confirmation email any time before the QR code is sent.
2. Physical SIM cards
- Physical SIM cards are shipped within Malaysia and Thailand only.
- You can request a return within 30 days of delivery if the SIM card is unused and still in its original packaging, with your order number as proof of purchase.
- Please check your order when it arrives. If you received the wrong card, or the card is damaged or faulty, contact us straight away and we will make it right.
- Return shipping is paid by the customer, unless we sent the wrong item or a faulty item.
- Contact us before sending anything back. Items sent without an approved return request cannot be accepted.
- Return address: No 31, Jalan Perindustrian Silibin 1, Kawasan Perindustrian Silibin, 30100 Ipoh, Perak, Malaysia.
3. Refunds
- When we have received and checked your return (or approved your eSIM refund review), we will email you.
- Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to show it.
4. Contact
WhatsApp +60 13-533 1682 (messages only) · support@happytravelsim.com